NI Plate Company Code of Practice
Our Commitment
NI Plate Company is committed to providing high-quality registration plates and personalised registration services in a professional, transparent and lawful manner. We aim to deliver excellent customer service and comply with all applicable UK legislation and industry standards.
Honest Advertising
We will:
- Present products and services accurately.
- Clearly display all prices and charges.
- Avoid misleading descriptions or advertising.
- Not make false claims regarding affiliations, approvals or endorsements.
Legal Compliance
We will:
- Comply with all applicable legislation relating to vehicle registration plates.
- Ensure registration plates supplied meet current legal requirements where applicable.
- Request and verify the required documentation before supplying registration plates when legally required.
- Maintain accurate business records.
Customer Service
We will:
- Treat all customers fairly and respectfully.
- Respond to enquiries promptly.
- Provide clear information regarding products, services and delivery times.
- Keep customers informed of any delays affecting their order.
Orders and Payments
We will:
- Confirm customer orders before processing.
- Clearly display pricing before payment is taken.
- Provide secure payment processing.
- Issue order confirmations and receipts where appropriate.
Personalised Registration Services
Where personalised registration services are provided, we will:
- Clearly explain the registration transfer process.
- Explain any applicable DVLA fees separately from our own charges.
- Provide accurate information regarding registration availability.
- Not knowingly misrepresent registration marks or their legal use.
Delivery and Fulfilment
We will:
- Dispatch orders within the timescales advertised wherever possible.
- Inform customers if delays occur.
- Use appropriate packaging to protect products during transit.
Complaints Procedure
If a customer is dissatisfied with any aspect of our service, they may contact us using the details below.
We aim to:
- Acknowledge complaints within 2 working days.
- Investigate complaints fairly and promptly.
- Provide a full response within 10 working days wherever possible.
- Seek a reasonable resolution for all parties.
Complaints can be submitted by email to:
Or by post to:
NI Plate Company
22 South Street
Newtownards
BT23 4JT
Data Protection
We are committed to protecting customer privacy and handling personal information responsibly.
We will:
- Process customer data in accordance with applicable UK data protection legislation.
- Only use personal information for legitimate business purposes.
- Never sell customer information to third parties.
Please refer to our Privacy Policy for full details.
Continuous Improvement
We regularly review our procedures, customer feedback and business practices to ensure we continue to deliver a high standard of service and remain compliant with all relevant regulations.
Last Updated: June 2026